FAQ / Further FAQ

A: Just leave us a message in the background, or send us an email to bruce@tanyu-tech.com or call +86 15022114479, our customer service staff will contact you as soon as possible to confirm the order details. We look forward to talking with you!

 

Once you decide to order our machines, we will send you an order confirmation with a prepaid invoice immediately. After paying the down payment of 50% of the purchase price, your order will be notified to the factory to be included in the production plan. The remaining 50% is to be paid immediately before delivery.

A: We accept payment by (international) bank transfer and also via third party platforms such as Alibaba, Made in China. After placing an order, we will issue an invoice for the agreed purchase price. After receiving the payment, we arrange the production of the equipment and prepare to ship it as soon as it is completed.

A: Usually, the production time of our machines is within 7 working days. As for the transportation time, it depends on the transportation method you choose. We have cooperative international logistics service providers who can provide sea, land or air transportation services. The time of air transportation is short, most countries can receive the goods within 10 days, and the time of sea and land transportation is longer, about 30~50 days. You are welcome to consult the specific time, this service is free, don't worry.

A: The shipping cost of international sea freight is usually 400~900 USD, and the price of air freight is about 800~1500 USD. In most European countries, the United States, Canada and other countries, this price includes customs duties, please consult customer service personnel for specific costs.

A: If we have not agreed on taxes, the customer is responsible for the applicable taxes, duties, fees and charges in his country.

A: We can transport to 90% of the countries. If your country is remote and there is no port or airport, we cannot transport.

A: Most likely yes. In many countries, the government provides very strong support for this new and innovative technology of wall printers. However, the nature and availability of funding programs varies widely between countries around the world. Ask your government agency about the possibility of grants and subsidies.

A: According to the feedback from our customers, the construction fee for wall printing is about 50~150 US dollars, which depends on your local market price. If there is no competitor in your local area, you can charge more.

A: If you are optimistic about our machines, we very much welcome you to be our dealer and help us promote our products. At present, we already have distributors in some countries, and they have occupied a certain share in the local market and obtained high returns.

If you want to become our distributor, we will first evaluate your market development ability, if your sales volume can reach 10 units within one year, we can sign a distribution agreement with you.

After becoming our distributor, we will give you price support and technical support. If we receive a customer inquiry from your location, we will send you the contact information. In addition, we will help you formulate sales strategies, customize product plans according to your country, and develop markets.

A: Our machines run on standard household AC voltage between 100 and 250V. just need to tell

We can adjust your local voltage and plug standards according to your local electricity standards.

A: We have developed a variety of models for different working situations. If you don't know how to choose, you can consult us and tell us your needs, and we will recommend the most suitable model for you.

A: The machine uses Photo, UltraPrint and BetterPrinter software.

A: Our machines support print resolutions between 720 and 2880 DPI.

Typically, most images are rasterized and printed at 720*1440 DPI. Don't be fooled by the fancy numbers of the competitors here. Realistic 1440DPI wall effects are already absolutely stunning, especially since wall prints are usually large patterns and are always viewed from a distance.

A: The machine can be disassembled, and the maximum weight of a single part will not exceed 20kg, which can be easily carried in the trunk of a car.

A: Import the pictures you need to print into the computer, and the RIP software will automatically mix cyan, magenta, yellow, black, and white inks to prepare various colors and spray them to the designated positions. At the same time, the machine will continue to move along the wall under the control of the computer until the printing is completed. If the ground is flat, you don't need to use the guide rails, if it is uneven, you need to place the machine on the guide rails for work.

A: Each bottle of our ink is 500ml, and there are five colors of CWMYK+W, which can print about 400 square meters.

What brand is your ink? Do I have to buy from your company?

We are using UV hard ink, we recommend you to buy from our company. But if you don't want to, you can buy EPSON's UV ink locally, which can also be used.

A: UV ink can be stored for at least 12 months after delivery.

A: Just open the ink tank and refill the ink according to the marked color. We recommend you to use our ink, if due to ink guide machine failure, we will void the warranty.

A: We guarantee our inks will retain their color indoors for at least 12 years. Outdoors, UV resistance is 3 years unprotected but can be extended to 5+ years by applying a clear UV coat.

In general, the ink dries immediately after printing and is scratch-resistant.

A:

If you don't need to search for printing materials on the Internet, you can use it without connecting to the Internet. However, the machine can connect to the wireless network.

A: If the machine breaks down during work, please contact our engineers immediately, and they will conduct online diagnosis. The vast majority of problems are software problems that can be resolved through debugging. In case of hardware damage, you can contact our after-sales customer personnel to order accessories for replacement.

A: Technical guidance is free forever, as long as you buy our machine, we will provide you with technical support forever.

A: We will provide a one-year warranty service, and if the parts except the nozzle are damaged, we will replace them for free.

A: You can buy a shipping warranty for the machine, usually the insurance is very cheap, only 10~20 dollars, if there is any damage during the shipping, we will claim from the insurance company.

A: Service life is largely dependent on operation, maintenance and care. With proper care, the head can even last for years.

However, if it fails, it's not the end of the world. This can be replaced separately, and the price of the shower head is not expensive.

A: You can order any spare parts or accessories directly from us. Most spare parts are shipped from stock. Accessories may take up to 20 business days.